As your local online pharmacy, we can offer a wide range of services and facilities for you and your family.
Dispensing
We dispense NHS prescriptions and will give advice on how to get the most benefit from your medicines. We keep a comprehensive stock of medicines and use a fast and an efficient wholesaler service to enable us to fill all prescriptions promptly.
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Repeat Dispensing
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We can dispense NHS repeat dispensing prescriptions issued by your doctor. Ask us for more information about this service.
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Medicine containers
All medicines are dispensed in child resistant containers unless you ask us not to.
Please remember: keep all medicines out of the reach and sight of children. Our pharmacist can advise you on safe storage of medicines.
NHS Unwanted Medicines service
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Please return all unwanted medicines when our driver next delivers to you and we will dispose of them safely.
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NHS Health Advice and Self-care
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The pharmacist and our trained assistants are available for advice on all medicines and minor ailments, in private if required. We can also give you advice on how to live a healthy life, for example, advice on how to stop smoking or healthy diets. We can direct you to other sources of advice and assistance if we cannot help you ourselves.
NHS Medicines Use Reviews
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This service has been scrapped by the NHS but naturally we are happy to answer any questions you may have about your medicines.
NHS New Medicine Service
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When you are prescribed a medicine to treat a long-term condition for the first time, the pharmacist will support you to use the medicine safely and to optimal effect.
The pharmacist will usually call you approximately ONE week after you first receive the medicine to see how you are getting on with it and to discuss any problems you may have. A second follow-up will be TWO weeks after the first call to follow-up. The service is only available to people using certain medicines; our pharmacist will give you details and offer this free NHS service, if this is available to you.
Patient Medication Records
Our computer allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems, such as reactions between medicines and will help us deal with any queries you may have.
We comply with the Data Protection Act and the NHS code of practice on confidentiality. If you want to discuss the records we keep, please ask to
speak to the pharmacist.
Want a quiet word?
We can call you via telephone at a time that is convenient to you and discuss any matters you may have. Video calling is also available should you wish.
We provide NHS services on behalf of:
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NHS North East Hampshire And Farnham CCG
Aldershot Centre For Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Tel: 01252 335154
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Other Services we provide:
Medicines sales
We keep common over-the-counter medicines as well as vitamins and mineral supplements.
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Holiday healthcare
We provide all travel vaccinations privately and this is a chargeable service (prices are listed on our website). We also offer phlebotomy and sexual health privately in conjunction with Citydoc.
If you want general travel advice not related to vaccinations- this can be provided free of charge under the NHS service.
Emergency supplies
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If you need one of your regular medicines in an emergency when you are unable to contact your doctor, we may be able to help.
We must stress that this can only be done in genuine emergencies and we reserve the right to charge for it although we may not and it is down to the discretion of the pharmacist on the day.
If you would like any more information about any of the services mentioned, please ask a member of staff or telephone the number on our site.
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Comments, Suggestions, Complaints and Compliments
Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy.
If you have any comments, suggestions or complaints, please speak to a member of staff.
We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.
We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our [Pharmacist/Complaints Manager] will give you further information.
You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.
Patient Advice and Liaison Service (PALS)
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PALS is here to:
• Give you information about local health services, especially the ones that we provide
• Help solve problems with services quickly and informally
• Advise you how to make a formal complaint if you want to
• Pass on your suggestions for service improvement, and any comments or compliments you may have.
Contact the PALS office on pals.cnwl@nhs.net or 020 3214 5773
Independent Complaints Advocacy Services (ICAS)
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The Independent Complaints Advocacy Service (ICAS) supports patients and their carers wishing to pursue a
complaint about their NHS treatment or care. This statutory service was launched on 1 September 2003 and provides for the first time a national service delivered to agreed quality standards
Tel: 0845 120 3782
Disabled Customers
We offer a very efficient FREE delivery service to all our customers.
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What we expect
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Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve.
We reserve the right to refuse to provide services to individuals who act in a violent, threatening or aggressive manner.
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When we are closed…
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When this pharmacy is closed, for any health problem advice and details of other health services, contact NHS Direct, 24 hours a day. Call 0845 4647 or visit www.nhs.uk/nhsdirect
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Pharmacy Bond
G1 Governors House
101 Alexandra Road
Farnborough
GU14 6BN
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Telephone: 01252 918 833
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e: scripts.pharmacybond@nhs.net (for patients only)
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OPENING HOURS
Monday - Friday 9am – 6.30pm,
Saturday & Sunday Closed
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