Practice Leaflet
As your local community pharmacy, we can offer a wide range of services and facilities for you and your family.
Dispensing
We dispense NHS prescriptions and will give advice on how to get the most benefit from your medicines. We keep a comprehensive stock of medicines and use a fast and an efficient wholesaler service to enable us to fill all prescriptions promptly.
Repeat Dispensing
We can dispense NHS repeat dispensing prescriptions issued by your doctor. Ask us for more information about this service.
Medicine Containers
All medicines are dispensed in child resistant containers unless you ask us not to.
Please remember: keep all medicines out of the reach and sight of children. Our pharmacist can advise you on safe storage of medicines.
NHS Unwanted Medicines Service
Please return all unwanted medicines when our driver next delivers to you and we will dispose of them safely.
NHS Medicines Use Reviews
This is a medicine check-up service, which is useful if you regularly take several prescription medicines or are on medicines for a long-term illness. This confidential NHS service will help you to find out more about your medicines, identify any problems you may be having with them and help you to take your medicines to best effect. On request we can schedule a pharmacist to come and visit you at home subject to CCG (previously primary care trust) approval.
NHS New Medicine Service
When you are prescribed a medicine to treat a long-term condition for the first time, the pharmacist will support you to use the medicine safely and to best effect.
The pharmacist will talk to you approximately two weeks after you first receive the medicine to see how you are getting on with it and to discuss any problems you may have. A second follow-up will be a month after you first receive the medicine. The service is only available to people using certain medicines; our pharmacist will give you details and offer this free NHS service, if this is available to you.
Patient Medication Records
Our computer allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems, such as reactions between medicines and will help us deal with any queries you may have.
We comply with the Data Protection Act and the NHS code of practice on confidentiality. If you want to discuss the records we keep, please ask to speak to the pharmacist.
Want a quiet word?
We can call you via telephone at a time that is convenient to you and discuss any matters you may have.
We provide the above NHS services on behalf of:
NHS North East Hampshire And Farnham CCG
Aldershot Centre For Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Tel: 01252 335154
Other Services we provide:
Repeat Prescription Collection Service
We offer a repeat prescription collection service from all local GP practices and others. Please ask for details.
Medicines Sales
We keep a wide range of over the counter medicines and also vitamins and mineral supplements.
Holiday Healthcare
We can advise on medical requirements for travellers, including anti-malaria treatments.
Emergency Supplies
If you need one of your regular medicines in an emergency when you are unable to contact your doctor, we may be able to help.
We must stress that this can only be done in genuine emergencies and it may incur a charge. If you would like any more information about any of the services mentioned, please ask a member of staff or telephone the number on the front of this leaflet.
Comments, Suggestions, Complaints and Compliments
Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy.
If you have any comments, suggestions or complaints, please speak to a member of staff.
We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.
We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our [Pharmacist/Complaints Manager] will give you further information.
You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.
Patient Advice and Liaison Service (PALS)
PALS is here to:
• Give you information about local health services, especially the ones that we provide
• Help solve problems with services quickly and informally
• Advise you how to make a formal complaint if you want to
• Pass on your suggestions for service improvement, and any comments or compliments you may have.
Contact the PALS office on pals.cnwl@nhs.net or 020 3214 5773
Independent Complaints Advocacy Services (ICAS)
The Independent Complaints Advocacy Service (ICAS) supports patients and their carers wishing to pursue a complaint about their NHS treatment or care. This statutory service was launched on 1 September 2003 and provides for the first time a national service delivered to agreed quality standards.
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Tel: 0845 120 3782
Disabled Customers
We offer a very efficient FREE delivery service to all our customers.
What We Expect
Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve.
We reserve the right to refuse to provide services to individuals who act in a violent, threatening or aggressive manner.
When We Are Closed…
When this pharmacy is closed, for any health problem advice and details of other health services, contact NHS Direct, 24 hours a day.
Call 0845 4647 or visit www.nhs.uk/nhsdirect