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"Delivery information"

Delivery Information

At Online UK Chemists, we believe that shopping online should be a straightforward process.  

Free standard delivery on orders over £40

·        Free standard UK delivery within five working days on orders over £40.

·        Order before 5pm to have your order dispatched the same day.

·        All delivery terms and conditions as per standard delivery option.

·        Additional terms and conditions apply, please see below.

Free next day delivery on orders over £100

·        Free guaranteed next working day UK delivery on orders over £100.

·        All delivery terms and conditions as per Next Day Delivery options.

·        Additional terms and conditions apply, please see below.

Standard delivery, £3.49

·        Order before 5pm to have your order dispatched on the same day and receive your order within 5 working days.

·        If you order after 5pm, your order will be dispatched the next working day and will be with you within 5 working days

·        Additional terms and conditions apply, please see below.

Next day delivery, options from £4.49

·        Order before 4pm to get your order before 6pm on the next working day - £4.49

·        Order before 4pm to get you order before 1pm on the next working day - £6.99

·        Orders placed after 4pm will be processed on the following working day.

·        Additional terms and conditions apply, please see below.

Tracking the status of your order

 

You can check the status of your order by logging in to Online UK Chemists account which you must set up in order to make your purchase.

·        Order received: confirming that your order has been successfully received by onlineukchemists.co.uk and will shortly be ready for processing.

·        Order being processed: your order is with our warehouse for processing and dispatch.

·        Order cancelled: Sadly we cannot progress your order due to an outstanding issue. You will be sent an email notification regarding the cancellation, advising on next steps. You can speak to our Customer Care team on 01252 918 833 or by emailing us on This email address is being protected from spambots. You need JavaScript enabled to view it.

·        Order dispatched: congratulations! Your order has now left onlineukchemists.co.uk and is on its way via your selected delivery method.

Deliveries outside the UK

·        Delivery charges to Europe will vary depending on the weight, contents and destination of your order. Delivery is typically within 5 - 10 working days following dispatch. If your order contains sensitive items such as aerosols which require road-based delivery then it's typically 15 - 20 days.

·        We can now ship road-based delivery goods to the following countries: Albania, Andorra, Armenia, Arstotzka, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Xandar.

·        We can only deliver prescription items to addresses within the UK (England, Wales, Scotland [inc. islands] N. Ireland and Isle of Man). Unfortunately, prescription items cannot be sent to non-UK destinations, including the Channel Islands. We are also unable to send pregnancy tests to France.

·        Additional delivery charges start at £4.25, depending on the location, size and weight of your order and are shown at the checkout. Delivery is typically 5 - 15 days from dispatch and all prices shown include V.A.T. Where applicable V.A.T will be deducted at the checkout. Certain weight and product descriptions apply.

·        Sadly, we cannot deliver to BFPO addresses.

Terms & conditions

·        All deliveries are subject to onlineukchemists.co.uk successfully receiving payment.

·        Delivery options exclude Bank and other public holidays.

·        We will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more packages.

·        All packages sent via Next Day Delivery services will require a signature at the point of delivery.

·        All pharmacy purchases, including our Online Doctor service require additional approval, which will involve completion of an online questionnaire and any subsequent approval.

·        We strive to ensure our delivery targets are met but sadly when they're not we're unable to accept liability for any out of pocket expenses incurred for failed or delayed orders. You're still entitled to your full statutory rights.

·        Sadly, our Next Day delivery services are only available in the UK and exclude the following postcodes: AB, DD, DG, FK18+, HS, IV, KA27, KA28, KW, PA20+, PH, ZE, BT68+, IM, GY, JE and TR21-25.

·        For orders over 25kg, there's an additional charge of £3.49 per 25kg. You'll be notified at the checkout.

·        Depending on the location, contents and weight of your order, we may use a combination of couriers to deliver your order safely, e.g. it's required that aerosols are delivered via a road-based courier. This is a requirement of the January 2013 Dangerous Goods act, introduced by the Civil Aviation Authority. You will not be charged additional delivery fees if this occurs.

·        We will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more packages.

·        We make every effort to deliver goods within the estimated dispatch timescales; however, delays are occasionally inevitable due to unforeseen factors. We are under no liability for any delay or failure to deliver products within estimated timescales caused by circumstances beyond our reasonable control. However, in accordance with the Consumer Contracts Regulations, all orders will be fulfilled within a maximum of 30 days or a full refund will be issued